Gluckstadt Animal Hospital

Gluckstadt Animal Hospital is a small-animal veterinary clinic in Madison, Mississippi, located at 1070 Gluckstadt Rd. The clinic is listed as treating dogs and cats. Recent written reviews describe a mix of positive impressions of the veterinarians and frustrations with front-desk communication, policies, and billing.

Services

•Veterinary care for dogs and cats
•Routine appointments and annual exams (mentioned in reviews)
•Prescription medications (mentioned in reviews)
•Nail trimming (mentioned in reviews)
•Boarding (mentioned in reviews)
•Euthanasia services (mentioned in reviews)

Pricing

No published pricing information was found.

People

Dr. Kerr is mentioned in a review; no other staff members are named.

Reviews

Gluckstadt Animal Hospital has a 4.4/5 Google rating from 131 reviews. Recent written reviews include complaints about unexpected or unclear charges, an added fee structure around prescriptions, and dissatisfaction with how lateness/grace-period policies were communicated. Multiple reviewers describe rude or unhelpful interactions with technicians or reception staff, while one reviewer separately noted that the veterinarians themselves were great. Other themes raised include concerns about follow-up communication after an annual exam and dissatisfaction related to a boarding stay (including reported feeding issues and a nail-trim injury claim).

Reviews for Gluckstadt Animal Hospital

Note: Showing the 5 most recent Google reviews out of 131 we track in total. Recent reviews may not be representative of overall sentiment.

Lovepreet Cheema

1 week ago

Erin Williams

3 weeks ago

Used to love this place but they've changed and not for the better! I've been a customer for 6 years. Yesterday I got some bogus charges such as cleaning up waste during my pet's exam and they charged me $6 per prescription for a product that they don't carry anymore. This place is for the rich and famous and that ain't me. Hate to go but you give me no choice with bogus charges.

Zach Phillips

1 month ago

The actual vets that work here are great. Everything else about this place sucks bc of the technicians that run it. They’re rude and just don’t do their job or have any manners of how to treat a customer. Only continue coming due to vets.

Clay Thornton

2 months ago

Rebuttal of review comments by owner or office manager. You are mistaken. Dr. Kerr never followed up with us. We never were rude we did give constructive feedback to you and your staff. No call was made from Dr. Kerr to go over Bella’s annual. Zilch communication from them except for “you’re dropped”. How would they evaluate the dogs when bringing them out and why would they admit fault? I’d be careful choosing them for your vet. ——-original review below——- Customer since 2009 - long review of this "veterinary clinic" Upon dropping off for boarding our 2 dogs/children were of steady health and had no limps and bowels were solid. Our bigger dog was to have her annual and we were to be informed via a phone call which we never received and even called to check on and was told a doctor had to discharge her before we were told the results. Upon picking them up on Monday 4/20 around 10am I was not talked to by a doctor about the annual or was our dog properly discharged (I got the rabies tag but that's all), but I was presented with a rude receptionist who complained that Bella wouldn't potty for her on a rainy day. I tried to ease the conversation and was ignored. I had to request help loading our bigger dog as I have a tweaked back and this seemed to put them off, but this is also when I self-examine them but couldn’t do it this time because of needing assistance loading the bigger dog up. Our Bella didn’t seem happy as she always is and Gizmo was whiny all the way home. Got home and Bella had bad limp, they cut her quick when trimming nails, plus she had bad diarrhea. Gizmo (11lb MinPin) was whiny and tense- he has a slipped disc in his neck area and was favoring his neck area, Bella didn't act or look like herself - I waited until Tuesday to make sure all was ok, before asking them about it via email. They both were not themselves. I sent an email asking for explanation of what had happened – email I sent is below. "You all hurt Bella trimming her nails. She can barely walk. I’m not happy about this and they weren’t taken to potty before I picked them up yesterday. The lady up front seemed to have an attitude as well when I tried to joke with her about a discount. Now I’m wondering do I need a discount for how badly Bella is hurting?" About 10 minutes after sending email, I got a call from the Office Manager at Gluckstadt Animal Hospital (wish I could remember her name) and was informed we were being dropped as customers based on them "thinking" I was unhappy, well I was and am but I wanted answers as to what happened and of course no one is taking responsibility for it. I have yet to hear from "owner" to confirm this was his decision. Bella is still having bad diarrhea, and we still do not have answers. We discovered Bella was over fed and Gizmo was under fed. Even with instructions on the food container on how to feed them. Ever since being sold out the clinic has been mismanaged but since we were one of his 1st clients we stuck it out until now. Truth be told we should have left in September 2024 when they put our other dog down and completely messed up along with pricing and we felt taken advantage of during our grief, yet again we gave them the benefit of the doubt. 4/27/2026 I waited a week to write this to make sure both dogs got better, now I am tasked with paying for the "services" they supposedly performed and finding a new vet and paying them as well.

MiMi

3 months ago

This was supposed to be our first visit here, but it ended up being a complete waste of time. I called ahead to let the receptionist know we were running behind for my dog’s appointment. She told me “okay, I’ll see you when you get here,” and never mentioned anything about a 15-minute grace period. When we arrived, we took a moment to walk our dog so he could use the restroom and be comfortable before going inside. The receptionist actually saw when we pulled up, but once we came in she said they couldn’t see him because we were past the 15-minute window and claimed we didn’t come in soon enough. It was frustrating because that policy was never communicated during the call. A little transparency and clearer communication would have saved us the trip.